Accessing your ANZCTR user account

To help ensure the cyber safety of your account, you will need to reset your password and set-up multi-factor authentication (MFA) as per the instructions below.

1. Go to the Login page, click ‘reset password’ and follow the instructions.
2. Check your email for the link to set a new password.
3. Create a new password that meets requirements. New passwords must include at least one lowercase letter, one uppercase letter, one number and one special character (e.g. !#$%&@).
4. Return to the Login page and enter your new password. A verification code will be sent to your email.
5. Check your email for the code and enter it on the Login page. If the code is entered incorrectly, you can re-enter the correct one or request a new one.

Learn more about MFA and its importance on the Australian Signals Directorate website.

FAQs

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) adds an extra layer of security to your account by requiring two forms of verification: something you know (like a password) and something you have (like a code sent to your email). Learn more about MFA and its importance on the Australian Signals Directorate website.

How does email-based MFA work?

When you log in, you'll enter your email and password as usual. Then, a one-time verification code will be sent to your registered email address. You'll need to enter this code on the website to complete the login process each time you log in.

Why should I use email-based MFA?

Email-based MFA enhances your account security by ensuring that even if someone knows your password, they cannot access your account without also having access to your email. Learn more about MFA and its importance on the Australian Signals Directorate website.

What if I don't receive the verification code?

If you don't receive the verification code, check your spam or junk folder. If it's not there, you can request a new code to be sent. Ensure that your email address is correctly registered with the ANZCTR website.

Can I use email-based MFA on multiple devices?

Yes, you can use email-based MFA on multiple devices. Each time you log in from a new device, you'll receive a verification code to your email.

What if I have forgotten my ANZCTR account username/email address?

Contact the ANZCTR team directly at [email protected].

Is email-based MFA secure?

Yes, email-based MFA is secure as it requires two forms of verification. However, it's important to keep your email account secure by using a strong password and enabling MFA on your email account as well. Learn more about MFA and its importance on the Australian Signals Directorate website.