To protect your account, you will need to reset your password and set-up multifactor authentication (MFA).

Steps to log in securely

1. Go to the Login page and click ‘Reset password’.
2. Check your email for the reset link and follow the instructions.
3. Create a new password with:
   
   • One uppercase letter
   • One lowercase letter
   • One number
   • One special character (e.g. !#$%&@).
4. Return to the Login page and enter your new password
5. Check your email for a verification code and enter it to complete login.

Frequently asked questions

How does email-based MFA work?

• Log in with your email and password
• A one-time verification code is sent to your registered email
• Enter the code on the website to complete your login.

You will need to do this each time you log in, adding an extra layer of security to your account.

What if I don't receive the verification code?

Check your spam or junk folder. If it is not there, request a new code to be sent.

What if I forgot my username or email?

Contact us at [email protected].

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) adds an extra layer of security by requiring:

• something you know (your password) and
• something you have (a code sent to your email)

Learn more on the Australian Signals Directorate website.

Can I use MFA on multiple devices?

Yes. You will receive a new code each time you log in from a new device.

Is email-based MFA secure?

Yes. Email-based MFA enhances your account security by ensuring that even if someone knows your password, they cannot access your account without also having access to your email.